Frequently Asked Questions
Get quick answers to common questions about MSI products and services.
Where can I find the latest drivers and BIOS updates for my MSI product?
You can download the latest drivers, BIOS, and utility software by visiting the MSI Support page and entering your specific model name in the search bar.
What is the standard warranty period for MSI gaming laptops?
Most MSI gaming laptops come with a standard 1-year or 2-year limited warranty, depending on the region and specific model. You can verify your status by registering your product on the MSI Member Center.
How do I track my order from the MSI Official Store?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is MSI's return policy for hardware purchases?
Products purchased directly from the MSI Store can be returned within 30 days of delivery, provided they are in original packaging and like-new condition. Some restocking fees may apply.
Does MSI offer international shipping?
Shipping availability varies by region. Please ensure you are browsing the MSI Store specific to your country to see local shipping options and delivery timelines.
How can I check if my MSI motherboard supports a specific CPU?
Visit the 'Compatibility' section on the product page for your specific motherboard model. There you will find a full list of supported CPUs and the required BIOS version for each.